Refund Policy

Return & Refund Policy

At NorthTide, your satisfaction is important to us. Please find our return and refund terms below:

 

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1. Return Eligibility

• Returns accepted only for defective, damaged, or incorrect items.
• Must request return within 3 days of delivery.
• Product must be unused, in original packaging, and include the invoice.
• Non-returnable items include personal care, innerwear, perishables, and customized products.

 

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2. How to Return

• Email contact@epicbizventuresllc.com with order details, reason, and photos.

• Once approved, we'll arrange a pickup or guide self-shipping.

• Item is inspected upon receipt—approval or rejection will be notified via email.

 

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3. Replacements

• Eligible items may be replaced with the same product (if in stock).

• If not available, a refund will be processed.

 

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4. Refunds

• Refunds processed within 7–10 business days to original payment method or as store credit.

• Shipping and COD fees are non-refundable.

• Deductions may apply for return shipping/restocking unless our error.

 

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5. Rejection Grounds

Returns will be rejected if:

• Product is used, damaged by the customer, or not in original condition.

• Return request is made after 5 days.

• Product is from a non-returnable category.

 

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6. Order Cancellation

• Orders may be canceled before shipment via email.

• Once shipped, follow return process if eligible.

 

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7. Jurisdiction

Disputes will be governed by Indian law and subject to the local courts of the seller.

 

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Contact Us

📧 contact@epicbizventuresllc.com